PrimeNym Support Center
Search our documentation or browse categories below to find answers.
Getting Started
New to PrimeNym? Learn how to generate your first Master Key and connect it to Google Looker Studio.
Connector Help
Troubleshooting specific issues for WooCommerce, Instantly.ai, and Beehiiv connectors.
Master Key Security
Learn how to regenerate keys, manage permissions, and keep your data bridge secure.
Billing & Account
Manage your subscription, update payment methods, or download invoices.
Popular Questions
How often does my data refresh in Looker Studio?
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By default, our connectors support the standard Looker Studio refresh rate (usually every 12 hours). However, with our Professional and Agency plans, you can force a refresh every hour to keep your dashboards current.
Can I use one Master Key for multiple reports?
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Yes! Your Master Key is tied to your account and your authorized sources. You can use the same key across as many Looker Studio reports as you need, as long as they belong to your authorized domains.
Still need help?
Can't find what you're looking for? Our support engineers are available Monday through Friday.
Contact Engineering Team